Sometimes it’s good to get away and re-charge the batteries even if it’s for one night. That’s exactly what we needed so DoubleTree by Hilton Hotel Newcastle International Airport seemed like the perfect choice.
We enjoyed a lovely drive from Scotland and arrived in Newcastle to a beautiful sunny day. We could have checked-in online, but we decided to wait until we were at the hotel just in case there were any problems with the booking.
DoubleTree by Hilton Hotel Newcastle International Airport
As the name suggests, this DoubleTree hotel is located straight across from the Newcastle International Airport (literally a 2 min walk). You can plane watch from your hotel room window, but it’s also a great location for the MetroCentre, Hadrian’s Wall, St. James Park, Angel of the North and the Millennium Bridge.
Since we have stayed at this hotel twice before, we knew what to expect in terms of the room, service and overall quality of the hotel. We always book the queen accessible room because we know it has always met our needs perfectly, but if this was my first time staying at this hotel I’d follow these tips.
Reservation & Check-In
During the booking process, we noted that on previous stays the TV was difficult to see as it’s tucked in a corner. On check-in, we were asked if we’d like the twin accessible room instead because the TV is in a better location, but we kindly refused and wanted to stick with our original room. We got given our door key and two warm chocolate chip cookies before making our way up to the room.
As soon as we entered the room we knew it wasn’t right. The room was much smaller and when I turned to find the bathroom (I always check what the bathrooms accessibility is like first) my doubts were confirmed. It was not an accessible room! The bathroom door was not widened and I couldn’t even fit my wheelchair through it. There was absolutely no space for a wheelchair. There was also a bath instead of a roll-in shower.We immediately called down to reception to explain and we were quickly moved to the correct room. As an apology for the inconvenience, we were rewarded 5000 HHonors points.
Queen Accessible Room
A sigh of relief when we entered our queen accessible room. As crazy as it sounds, it felt good to be back in the room again. We’ve got good memories of this hotel. Our first stay was several years ago before we flew to Prague and the second stay was when we went to see Kings of Leon at St. James Park.
One of our favourite things about this DoubleTree hotel is the room service. The food is served by Fratello’s restaurant and always tastes amazing. It’s pure fresh authentic Italian food. I got the vegetable tagliatelle and Allan got fish & chips. The portions are huge. It’s honestly some of the best food we’ve ever had. Delicious!
Unfortunately, our room had some heating problems that resulted in reception staff having to reset it a few times from their main controls downstairs. In the meantime, they gave us a portable heater and an extra duvet cover to keep us warm, which we really appreciated because I get cold very easily due to lack of movement.
The rest of our night was relaxing in our spacious room. One thing that is different about this room is its size/shape, which I think is mainly due to it being a corner room. By no means is this a bad thing, in fact, it’s one of the things we love about it. We also love the ceiling to floor windows because it makes looking out the windows so easy for me in my wheelchair. You get to see everything that’s going on. A lot of hotels I’ve stayed in have had higher windows that I’m unable to see out of, but DoubleTree by Hilton Hotel Newcastle International Airport is great for this.
There are pillars in the room that give a cool warehouse apartment look and feel to the room. One of my wishes in life is to live in a warehouse loft apartment (I can dream can’t I?)
The bathroom is a great size, giving plenty of space for turning your wheelchair and any portable hoists you may travel with. There is also a nice roll-in shower with a height adjustable shower seat attached to the wall.
The only downside for me is the sink, but I’ve rarely come across a hotel bathroom sink that’s been suitable. As you can see in the photos I can’t get under the sink properly and due to my condition, I’m unable to lift my arms and reach across to the taps.
Instead of rushing to get ready in the morning we got breakfast brought to the room. The breakfasts are always so good here with a good variety to choose from. It set us up perfectly for the day.
Overall I absolutely love this hotel for accessibility and the service is always amazing. I’d recommend DoubleTree by Hilton Hotel Newcastle International Airport to anyone who is looking for a quality hotel for a stay before or after a flight or just a weekend away in Newcastle. It’s unfortunate we had the room mix up and heating issues, but they were quickly and professionally dealt with and that’s exactly what you want from a hotel you are paying to stay in.
Before we headed back home to Scotland we took a bit of detour to Sunderland Museum and Winter Gardens. It was a lot smaller than we expected and we were disappointed that all the lifts were out of order so we couldn’t go up to the Tree Top Walk. If we hadn’t driven 40 mins out our way we probably would have walked around it in about 20 minutes, but we felt we had to make it worthwhile. Sadly we weren’t too impressed, but it is free and would be a good place to kill a bit of time with kids and grab a bite to eat in the cafe.
What’s your plans for the weekend?