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TRNSMT Festival Wheelchair Accessibility Review

When we saw the lineup for TRNSMT Festival in Glasgow we decided we’d love to go.  It was a sunny warm day in Glasgow which was so nice, even though the weather did change quite a bit in the evening. Having never been to this festival before I was a little unsure what the accessibility would be like, but also really excited. Here is my wheelchair access review of TRNSMT Festival.

TRNSMT Festival in a wheelchair

Booking Accessible Tickets for TRNSMT Festival

I was invited along to TRNSMT to write about my experience, so I can’t really comment on what the accessible ticket booking process was like. However, my friend and fellow disabled blogger, Claire of ‘A Journey In My Wheels’ (pictured in the photo below) will be able to give you the full lowdown on the ticket booking process as she was also at TRNSMT.

Emma and Claire D'All both in their powerchairs with the TRNSMT main stage in te background while Stereophonics perform.

Accessible Parking at TRNSMT Festival

Before the festival, I had read the accessibility information on TRNSMT Festival website and there was also an Accessibility Information Guide in PDF format. It was twelve pages of access information including where to park.

Accessible Parking was located near the East Entrance between Binnie Place and Arcadia Street. This area was closed to public access so there were barriers and stewards checking that people had Blue Badges in order to enter.

Emma's wheelchair accessible vehicle in the accessible parking at the festival.

Entrance to TRNSMT Festival

Once we had parked we headed towards the East Entrance and spoke to a steward who pointed us in the right direction for the Accessibility lane. We then approached the steward from the Customer Access Team and gave our names.

We showed our tickets and explained we were to collect our access wristbands and carer lanyard for Allan. The steward checked the long list of names, but ours wasn’t there. Thankfully, he let us through anyway, but our names should have been on the list.

The accessible entrance into the festival. Tarmac parks leading into the festival grounds. Emma speaking to a steward at the accessible entrance.

There were people from the charity, Sense Scotland at the entrance and dotted around the festival as well as on the viewing platform offering advice and directions.

We headed through on the tarmacked path and made our way straight to the Main Stage viewing platform.

The entrance to the Main Stage viewing platform was 350 metres and a list of the other distances was provided in the accessibility guide.

Emma sitting in her wheelchair inside the entrance of the festival. The main festival grounds were behind Emma.
Accessible pathways leading to the main stage viewing platform.

Main Stage Viewing Platform at TRNSMT Festival

We arrived during Jessie J’s set and straightaway we noticed how big the viewing platform was. I drove up the ramp where we were greeted by stewards and volunteers from Sense Scotland. They took us to our space which was roughly 5-6 rows back from the front of the viewing platform.

It was okay but the view was restricted quite a bit. The viewing platform was positioned at an angle to the stage which meant we had a side-on view of the stage. There was also a large festival flag placed right bang in the middle of the big screen (closest to our platform).

I felt this was poorly thought out and made it more difficult to see what was happening on stage. Especially as our view of the stage was restricted and we were relying on the big screen, but unfortunately, that didn’t work out for us.

Emma driving up the ramp to the Main Stage viewing platform
Emma sitting in her wheelchair on the ramp leading up to the Main Stage accessible viewing platform.

Food/Drink Platform Service

On the TRNSMT Festival website, it states that a food and drink service was going to be available for the platform users to enjoy. This is a fantastic service to offer accessible platform users. BST Hyde Park also offers a drinks service.

Having this service available, really makes life easier for the person with the disability and the people with them, whether that’s friends, family, or carers. Of course, if this service is available, I’m going to make use of it!

Sometimes there is a thought in the back of my mind that it’s maybe too good to be true until I can experience it for real.

However, when we asked a platform steward to use the food and drinks service, she told us we were wrong and that it did not exist. She had no clue what we were talking about. We insisted that it was on the website and the TRNSMT app. She was adamant we were wrong, so she went to speak to someone else.

Another woman came over to us and insisted the food and drinks service did not exist. We felt like liars so we showed them the information on the TRNSMT app so they could see it in black and white for themselves. Again she said, “it doesn’t exist, but even if you are right, the bar staff are too busy at the bars to come and take drink orders”.

The TRNSMT festival sign in the middle of the festival grounds. There are people sitting on the grass. The main stage is in the background.

We insisted that it clearly states on the website/app that the service would be available so it should be provided as it was not our issue that they have not employed enough staff. Again disabled people are at a disadvantage. It was like we were an afterthought that they would fit in if they could find the time. It wasn’t good enough!

A supervisor then came over with a few bar staff and asked to take our drink order. We again explained that it was food and drink, and looking confused, they told us no. They get the supervisor to come over, and she has an unhelpful attitude. She abruptly tells us there is no food, just drinks. We ask her why it has been advertised as being available when it clearly isn’t, but she couldn’t answer.

A variety of colourful festival flags blowing gently in the wind. A clear blue sky and the TRNSMT main stage in the background.

In the end, the original (lovely) platform steward says she would go and get our food. She should never have had to do that, but she did it to be nice and to help.

The point is that we wanted to use the advertised food and drinks service as it was helpful. I wanted to review how good it was to show festival organisers how beneficial it is to offer it and show disabled festival goers how great it is.

Unfortunately, it didn’t really work out and I didn’t get a true experience of how it should be done.

King Tuts Viewing Platform at TRNSMT Festival

We watched Pale Waves from the King Tuts viewing platform. It was a lot smaller than the Main Stage platform, but it was absolutely brilliant. There was only one other wheelchair user when we arrived on the platform for Pales Waves. This platform had a much more relaxed feel so we sat and enjoyed our vegan pizzas. Amazing!

Emma driving onto the King Tuts viewing platform before Pale Waves come on stage.
Emma sitting facing the King Tuts stage on the viewing platform.
TRNSMT King Tuts stage and platform food stalls.
Emma and Allan enjoyed a vegan pizza while waiting for Pale Waves to come on stage.

Accessible Pathways at TRNSMT Festival

As I mentioned earlier, the TRNSMT Festival had very good wheelchair accessibility with flat pathways throughout the festival grounds.

I didn’t have any problems getting around the festival and mainly stuck to the paths. A lot of people walked and sat on the grassy areas so there was always plenty of space to manoeuvre on the wide pathways.

Accessible pathways leading to the food trucks and main stage.
Emma driving on the accessible pathways in the festival grounds with the main stage in the background.
The Nelson Monument in Glasgow Green with colourful festival flags lining the accessible pathway.

Accessible Toilets at TRNSMT Festival

One of the things that used to put me off going to festivals was the issue of having to use an outdoor toilet. Festival toilets are known for not being the cleanest, and they are usually the tiny Portakabin-style toilets.

The accessible toilets at TRNSMT were Portakabin toilets. They were blocked off so that only the accessible viewing platform users could use them, which is great.

This image shows the TRNSMT Main stage, viewing platform and accessible toilets.

Unfortunately, I didn’t actually use the toilets so I can’t fully comment on the accessibility inside the Portakabin toilet.

However, even though they had the wheelchair symbol on the door, I personally think I would have struggled to fit inside with my powerchair. Let alone having someone inside with me to assist. They looked very small.

There were about eight accessible toilets at the viewing platform, and I think there were possibly a few scattered around the festival as well. It would be amazing to see a Mobiloo, a mobile changing places toilet, the next time at this festival.

Update 2023: I believe TRNSMT Festival now has better accessible toilet facilities, including a mobile changing places unit from Pamiloo.

A row of accessible Portakabin toilets next to the Main Stage viewing platform.

The Lineup

We were mainly there to see Pale Waves, James Bay and Kodaline. Pale Waves stole the show on the King Tuts stage though. They are full of charisma and personality while their live sound is spot on (even for an outdoor gig). We loved them so much we bought tickets for their show in Manchester at 1am when we arrived home that night morning.

Pale Waves performing on the King Tuts stage at TRNSMT festival. Pale Waves performing on the King Tuts stage at TRNSMT festival.

James Bay was good too. We have seen him a few times over the years and he always has a superb live sound. He managed to stick on tartan trousers too. Kodaline and The Script were also great.

James Bay performing on the main stage at TRNSMT festival Glasgow. James is wearing a black t-shirt and tartan trousers. James Bay performing on the main stage at TRNSMT festival Glasgow. James is wearing a black t-shirt and tartan trousers. Kodaline performing on the main stage at TRNSMT festival.

Stereophonics were headlining and were pretty good. We saw the first half of their set before leaving as it started blowing a gale. We were frozen solid!

Stereophonics headlining on the main stage at TRNSMT festival.
Stereophonics headlining on the main stage at TRNSMT festival.
Stereophonics headlining on the main stage at TRNSMT festival.
A sunset sky with a silhouettes of festival flags.

Watch What We Got Up To At TRNSMT Festival

Final Thoughts

TRNSMT festival at Glasgow Green was great and had very good accessibility. The viewing platforms, especially the main stage viewing platform was large and was able to accommodate lots of people. The platform wasn’t even full and there was still lots of space left.

There was plenty of accessible toilets, but not fully accessible. It would have been great to see a changing places toilet like what BST Hyde Park had. Would I go to TRNSMT Festival again? Yes, if the lineup was good, I would definitely go back.

You might also enjoy

Glasgow Summer Sessions Disabled Access Review

Manchester Etihad Stadium Wheelchair Access Review | Foo Fighters

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*I received Press Accreditation to attend this festival to review accessibility. My opinions, as always, are entirely my own. 

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Meet Emma

Hello I’m Emma. My mission is to show you the possibilities of accessible travel through my travel guides, tips and reviews. I also share personal stories, live event reviews and more.

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2 Responses

  1. Thanks for the review. I’ll be bearing it in mind if the bill is my cup of tea next year.

    Shame about the unhelpful staff. That is a very poor show. I suspect that, like me, you’re used to people being very polite when telling you you can’t get something. Anyway, it sounds like you enjoyed the music so that’s great.

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