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O2 Apollo Manchester Wheelchair Access Review | Ray LaMontagne Gig

When Ray LaMontagne began his UK tour, we got tickets for not one, but two of his shows. The first being at O2 Apollo Manchester followed by SEC Armadillo Glasgow. I was really excited about attending the O2 Apollo Manchester to see what accessibility was like and to share my experience, good or bad. So here is my O2 Apollo Manchester wheelchair access review.

Booking Accessible Tickets

As with all O2 venues I’ve been to it’s always really easy to book accessible tickets. They are probably one of the easiest venues to book tickets for in my own personal experience.

Most O2 venues don’t even require you to call an accessible ticket line. It’s just a case of simply booking one standard ticket online and then emailing the venue with your access requirements, access card/proof of disability and request for a free PA/carer ticket. It’s so quick and easy.

O2 Apollo Manchester Wheelchair Access Review: Ray LaMontagne gig ticket for O2 Apollo Manchester.

However, the O2 Apollo Manchester website didn’t mention this. It had a contact number which I called and easily booked my ticket. I was then told to email the venue with a copy of my access card and request a free PA/carer ticket.

I sent this off quickly, but a week later I still hadn’t received a reply so I emailed again. After the second email, someone from the venue replied that my request had been received and that my tickets would be sent out soon.

Travel and Parking at O2 Apollo Manchester

We were staying at Holiday Inn Manchester City Centre which is about five minutes away. This was our first time at this venue so we weren’t sure about parking. The hotel staff offered to book us a taxi, but we decided to take our car instead.

Before heading over to the venue I checked the O2 Apollo Manchester website for details on parking. To our surprise, it stated there was disabled parking at the venue. Great!

We didn’t have to worry about finding somewhere to park. Or at least that’s what we thought.

O2 Apollo Manchester Wheelchair Access Review: A view of the O2 Apollo building from inside our car on the road to the venue.

As we approached the venue we could see a steward standing at the car park entrance. We explained we had a blue badge and he advised us to drive through at a cost of £7. We should have known it was too good to be true.

Unfortunately, we didn’t have any cash on us to pay for the parking, and to be honest even if we did, I don’t think we would have paid it. We decided to find a space on the street instead.

It was really busy, but thankfully we found a random space on Marshall Street which was only about a two-minute walk from the venue.

The venue’s website does not mention anything about parking fees, which is very misleading. It would be helpful if they could mention on the website that blue badge holders can use the car park but that it will cost. Not everyone carries cash on them nowadays so having this noted on the website will prevent a lot of confusion.

Update from January 2020: The O2 Apollo Manchester website now has the cost of parking. Priced at £7.00, cash only and issued on a first-come, first-served basis.

Arrival at O2 Apollo Manchester

We parked about a two-minute walk from the venue on Marshall street. It was double yellow lines, so we made sure to display our blue badge as well as the clock showing our arrival time.

In England, you must display the clock if parking on yellow lines and you can only park for three hours. We knew we’d be out within three hours so it wasn’t going to be a problem.

O2 Apollo Manchester Wheelchair Access Review: The wheelchair accessible entrance into the O2 Apollo Manchester.

A steward saw us straight away and came over to us. He explained that there is an accessible side entrance which he took us around to and waited for another steward to open the doors.

We were then escorted through and to our accessible seats. It was a fairly short distance and all on the flat. It was a pretty smooth arrival and the stewards were great.

Venue Accessibility & Viewing Area at O2 Apollo Manchester

Our accessible seats at O2 Apollo Manchester were right at the front of the stage because it was a seated show. Had it been a standing show then we would have been seated at the back on the viewing platform.

It was great to be at the front and so close to the stage to see Ray, but I do have a negative. Wheelchair users are positioned in the front row with carers/companions seated behind. I really don’t like this setup at all.

For the entire night, I wasn’t able to see Allan because he was sitting behind me. This makes me feel quite uncomfortable sitting on my own and I feel like I’m at the gig by myself.

One of the things I love about going to gigs is enjoying the music and experience with the people I’m with and being able to fully interact with them. I didn’t have the opportunity to experience this at O2 Apollo Manchester.

Update: I have since been to a standing-only show at O2 Apollo Manchester, which you can read here: O2 Apollo Manchester Disabled Access Review

O2 Apollo Manchester Wheelchair Access Review: An image showing the view of the stage from the wheelchair accessible spaces at the front row of the O2 Apollo Manchester.

Accessible toilet at O2 Apollo Manchester

The steward escorting us to our seats was really nice and was within sight the entire night. Although he didn’t explain where the accessible toilets were when showing us to our seats, so at the end of the gig we asked where it was.

O2 Apollo Manchester Wheelchair Access Review: An image of the venue empty at the end of the gig. Rows of seats with litter lying on the floor.

The accessible toilet is at the back of the room, but unfortunately, there was a queue of other wheelchair users wanting to use it so we decided to wait until we got back to the hotel. I was disappointed not to get a peek inside, but I managed to ask the venue for a photo (see below).

O2 Apollo Manchester Wheelchair Access Review: An image showing the accessible toilet at O2 Apollo Manchester.
Accessible toilet at O2 Apollo Manchester

Ray LaMontagne

This was my first time seeing Ray LaMontagne live and Allan’s third. Allan has been a big fan of Ray for many years so when we saw that he was coming back to the UK after eight years away, he was adamant he wanted to go to as many of his shows as possible. So we ended up booking tickets for Glasgow and Manchester. What can I say? We are dedicated!

If you haven’t heard of Ray LaMontagne he is a singer-songwriter from America. His most well-known songs are Trouble, Burn and Jolene, but really there are way too many to list. As well as being a fantastic singer-songwriter with the most dreamy vocals, Ray also plays guitar, piano and harmonica beautifully.

O2 Apollo Manchester Wheelchair Access Review: An image of Ray LaMontagne on stage at O2 Apollo Manchester 13th May 2018.

Ray opened the show with a slow number, which some would believe to be unusual for an opening track, but for Ray and his fans, this was a perfect choice.

The entire room was silent, almost like we were all in a trance as we listened and watched Ray do his thing on stage.

Being such a quiet man, Ray didn’t say too much throughout the night, but when he did, the crowd listened intently as he explained the meanings behind some of the songs.

What made the show even more special was its stripped-back acoustic set-up. It was only Ray and John Stirratt, who is the bassist of the band Wilco.

The show closed with ‘Wouldn’t it make a lovely photograph’ which the crowd loved. The photo above was the only photo we took of Ray the entire night and it was taken at the end of the show, so it did in fact make a lovely photograph.

Final thoughts on O2 Apollo Manchester wheelchair access

Despite not being able to sit beside or even see Allan during the gig, my overall experience as a wheelchair user at O2 Apollo Manchester was very good. Would I go back to O2 Apollo Manchester? Yes, I probably would. As I mentioned earlier I’m interested to try the viewing platform at the back during a standing show to see what that is like for access.

Read more: I have since been to a standing-only show at O2 Apollo Manchester, which you can read here O2 Apollo Manchester Disabled Access Review

Have you been to the O2 Apollo Manchester? What was your experience of the wheelchair access?

More on this topic…

Albert Hall Manchester Disabled Access & Wheelchair Accessibility
Crowne Plaza Manchester – Oxford Road | Accessible Hotel Review
O2 Ritz Manchester Wheelchair Access Review | Pale Waves
Manchester Etihad Stadium Wheelchair Access Review | Foo Fighters

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Meet Emma

Hello I’m Emma. My mission is to show you the possibilities of accessible travel through my travel guides, tips and reviews. I also share personal stories, live event reviews and more.

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6 Responses

  1. Thanks Emma, I am attending the venue on Thursday for a show and I’m so glad I have read your review first, particularly around the disabled parking. I have attended the building well over a 100 times over the years but this is the first time as a wheelchair user and boy am I learning fast how ‘invisible and unimportant’ I have become. Thanks again for the review, it really has helped so keep up the good work.

    1. Hi Alison. Thank you so much for your kind comment. It’s great to know that you have found this post helpful for your visit to the O2 Apollo. How did you get on when you attended? Was the parking and wheelchair access ok for you? Hope you enjoyed it 🙂

  2. Just phoned the Apollo to enquire about access for a gig in October I needed to know before I get the tickets on Friday I am not in a wheelchair can still walk a little with help nut saw my neurologist last week and my disability is entered a new stage and I may not be walking by october the girl in the phone was extremely unhelpful lead me to believe that if I phone on Friday I may nit get tickets as they can only seat 6 people I said so if I buy circle tickets and can’t make the 40 stairs do I just throw the tickets away she said that’s right so don’t think I will get to the gig in October can’t run the risk of wasting money and I would be buying 2 tickets as I need my carer with me

    1. I’m so sorry you didn’t have a pleasant experience with the person on the phone at this venue. Did you end up booking tickets for the gig in October? It seems such a shame that they weren’t more helpful or understanding of your situation.

    2. Hi Mairead.
      I’m hoping you might be able to help please if you don’t mind.
      I have just come across your post about access for a gig at the 02 Apollo Manchester. Am I right in thinking I would have 40 stairs to climb to get to the front circle?
      My daughter has purchased tickets as a surprise for me but I have great difficulty with stairs. I’m finding it hard to get any information on line about this and no luck telephoning till next week. Thank you. Linda.

      1. Hi Linda. Thanks for your comment after coming across my post on the 02 Apollo Manchester. Yes, I believe that is correct about the stairs and there is no lift to access the circle. I hope you managed to speak to staff and see if there is possibly something they can do to change your seats if it isn’t sold out. Let me know how you get on please? Thanks, Emma

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