Last week, we travelled to Liverpool for an overnight stay at Liverpool Marriott Hotel City Centre. We decided to stop off in Liverpool for the night before heading to Bristol to see the amazing Nashville in Concert. I’m now happy to share my wheelchair access review of one of Liverpool’s most centrally located hotels, Liverpool Marriott Hotel City Centre.
Reservation and Check-in
Reservations can be made through the hotel’s website where you can also find information on accessibility. Check-in was one of the most efficient and quickest check-in experiences I have ever had. The reception staff were polite and friendly, keen to help with any questions we had and offered us a local map for our time in Liverpool.
Access to the main entrance and reception area is wheelchair accessible and all on one level. The hotel’s entrance is through a revolving door, but there is also a wheelchair accessible door directly to the side of it (see photo above of accessible and revolving door). Lifts are located across from the reception desk and to the left of the main entrance.
Wheelchair Accessible Room
Our accessible room was located on the 2nd floor (#205) of the hotel and on the way to the room I noticed the corridors were spacious, providing enough space to turn and manoeuvre my wheelchair.
As a wheelchair user, I’m always anxious about the size of hotel rooms and whether there is going to be sufficient space to allow me to easily move around in my wheelchair. Being restricted to one small area of your hotel room because it is too small to accommodate a wheelchair makes for a very unpleasant stay. However, as the door opened to reveal our Liverpool Marriott hotel room, I was pleasantly surprised by the size of the room and instantly knew it was going to be a comfortable night.
Our deluxe room had two twin beds joined together, a desk and a small sitting area with table and chair. The flat-screen TV sat on top of a set of drawers with tea/coffee making facilities located underneath on a sliding drawer that pulled out at wheelchair height.
The bed was very comfortable which resulted in a great night’s sleep for me (something I usually struggle with staying in hotels). The duvet cover was so soft and cosy….perfect! Even though this hotel is in the city centre, we did not hear any noise at all. It is very quiet and exactly what you want from a hotel.
The bed wasn’t centred in the middle of the wall, which meant there was more space on one side of the bed than the other, but both sides could not comfortably fit a wheelchair for transfers. There was a table and chair on the side with the most floor space, but it would be necessary to ask for the table and chair to be removed from the room to provide more space for easier and safe wheelchair transfers. There was clearance under the bed to accommodate a portable hoist if required.
There was a nightstand on each side of the bed with a lamp, light switch and telephone. We noticed there weren’t any power outlets beside the bed, which would be a problem for lone travellers needing to charge their power wheelchair or mobile phone.
The desk area was nice and I had no problem rolling my wheelchair underneath. There were a few power outlets at the desk, so this is where we charged our mobile phones and my power wheelchair. It would have been good to have a telephone on the desk as well as beside the bed. I prefer to use the telephone at a desk as I need something to lean on to support my arm when holding the phone.
We had a good view from our room as it looked down onto the main entrance and pretty area with trees.
The wheelchair accessible bathroom was also a good size with space to move and turn my wheelchair around. I could roll my wheelchair underneath the sink as there was no pipes or other restrictions getting in my way. The sink was an okay height, if not a little high for my limited arm movement.
The toilet was positioned in the corner with grab bars and space on one side for wheelchair transfers. There was a wall partition in front of the toilet which would make transferring with a portable hoist fairly difficult. I felt like the toilet was a little boxed in and believe it would be more accessible if it was centrally positioned.
The bathroom did not have a roll-in shower, only a bath. This would be a problem for wheelchair users and people with very limited mobility and ultimately could be the deciding factor whether they book a room or not at this hotel. A roll-in shower with a seat is typically what is expected and required in an accessible room. There were grab rails in the bath beside the shower controls, but I thought the shower head was positioned a little high and out of reach for wheelchair users to get. The ledge at the end of the bath would allow some people with slight mobility impairments or with assistance to sit or possibly lower into the water, but the ledge is on the opposite side of the water controls and shower head, making reaching for them and washing extremely difficult.
There are six accessible rooms in this hotel and they all have a bath instead of a roll-in shower. I have been informed that this will be reviewed when the hotel has its bedroom refurbishment, which is expected to be soon. So if you’re thinking of booking a room at Liverpool Marriott in the near future, you could well get the chance to stay in one of their newly refurbished rooms.
We couldn’t fault the service we received at Liverpool Marriott. Each member of staff we encountered was friendly, helpful and provided great customer service. We didn’t have dinner at the hotel as we had already eaten by the time we arrived. However, we did order a snack and dessert, which were both good. Beetroot hummus with vegetables for me and chocolate brownies and ice cream for Allan.
Our reservation included breakfast which we chose to have in our room. Cereal, fruit, croissants, toast, beans etc. It was all good and set us up nicely for our long day of travelling to Bristol.
Location & Transportation
Liverpool Marriott Hotel is located in the city centre on Queen Square and near Liverpool Lime Street train station, so it’s ideal for business and holiday travellers. Visiting the top attractions in Liverpool is easy to do while staying at Liverpool Marriott Hotel City Centre. There is on-site parking in the car park across from the hotel, which is only a short walk across. Liverpool John Lennon Airport is about a 30-minute drive from the hotel. There is also a bunch of restaurants directly outside the hotel.
Overall we had an enjoyable stay at Liverpool Marriott Hotel City Centre. The room was comfortable and provided adequate space for my wheelchair to move around. Although I would recommend that more space is provided at the side of the bed to allow easier wheelchair transfers as the current setup is not very accessible. The bathroom is a good size for a hotel bathroom, but more could be done to increase its accessibility in regards to the position of the toilet and having a roll-in shower with a seat rather than a bath. I’m happy to hear that a future bedroom refurbishment will include a review of the accessible bathroom and requirement for a roll-in shower. I’d recommend this hotel if you’re looking for a city centre hotel in Liverpool and you believe the accessible room features I’ve reviewed will meet your requirements. Would I stay again? Yes! I would love to see the new design and layout for the accessible bathrooms as this would make this great hotel even better.
Disclosure: While my stay at the Liverpool Marriott Hotel City Centre was complimentary, all opinions expressed are my own and have in no way been reviewed or endorsed by the hotel.
Main photo by Liverpool Marriott Hotel